Shipping & Returns Policy

Welcome to bupbes.com. This policy outlines our standard operating procedures regarding order processing, shipping, delivery timelines, customs duties, as well as the terms and conditions for product returns and refunds. By placing an order on our website, you agree to the terms below.

I. SHIPPING & DELIVERY POLICY

1.1. Order processing times

• For customers in Vietnam (Domestic): Orders are typically processed within 1-3 business days. In most cases, orders are dispatched on the following business day after placement.
• For international customers: Please allow up to 7 business days for order processing prior to dispatch. Once shipped, a confirmation email containing a tracking number will be provided within 1-3 business days.

1.2. Pre-order items

Pre-order pieces at Bupbes are custom-crafted to order.

• Depending on the complexity of the design, production requires between 15 to 30 business days prior to shipment.
• Once your pre-order item is ready, you will be notified, and shipping will be arranged accordingly.
• Note: Production time is separate from transit/shipping time. For the most accurate production timeline, please contact us via Instagram @bup_bes or email contact@bupbes.com.

1.3. Estimated delivery times by region 

Shipping disclaimer: Delays may occasionally occur due to incorrect shipping addresses, customs clearance checks, extreme weather conditions, carrier delays, or public holidays. Additional processing time may be required during seasonal sales or promotion periods. 

1.4. Import duties & customs fees

Import duties, taxes, and customs handling fees may be assessed by your local customs authority upon arrival. As regulations and fees vary by country, we recommend reviewing your local import policies prior to placing an order.

Important notice: If a package is refused or abandoned by the recipient due to unpaid customs fees, the order will not be eligible for a refund.

II. RETURN & REFUND POLICY

2.1. Eligible return & refund cases

Bupbes accepts return, exchange, and refund requests exclusively under the following two circumstances:

1. Manufacturing defect: The item received has an inherent manufacturing defect or damage upon arrival.
2. Incorrect item: The item received does not match the original order (wrong size, color, or style shipped by merchant).

2.2. Mandatory conditions for eligibility

To qualify for a valid return or refund claim, customers must strictly fulfill all of the following requirements:

• Unboxing video required: An unedited unboxing video must be recorded upon receiving the parcel, clearly showing the outer shipping box, shipping label, and the condition of all items inside.
• Claim window: The request must be formally submitted within 3 days of package delivery.
• Product condition: All original tags, labels, accessories, and packaging must remain intact, attached, and unworn until the claim is fully resolved.

2.3. Non-eligible cases (exceptions)

We do not accept returns, exchanges, or refunds under the following circumstances:

• The customer selected an incorrect size during checkout.
• The item does not suit the customer's personal body shape or aesthetic preference.
• The customer changed their mind after receiving the order.
• Sizing recommendation: To ensure the best fit, please consult our Size Guide carefully before placing your order, or contact our support team for personalized sizing advice via Instagram @bup_bes or email contact@bupbes.com.

III. CONTACT INFORMATION

For any questions, claims, or inquiries, please contact our respective departments:

• Customer service & order support: contact@bupbes.com
• Press Inquiries & sponsorships: pr@bupbes.com
• Wholesale inquiries: wholesales@bupbes.com