Legal Notices

Payment Policy

At bupbes.com, we strive to provide our customers with a seamless, safe, and transparent online shopping experience. We offer flexible payment solutions through trusted international and domestic payment gateways. All transactions conducted on our website are strictly encrypted and protected in accordance with global security standards.

1. Accepted payment methods

When placing an order on bupbes.com, customers can choose from two primary secure payment options at the checkout page:

1.1. PayPal gateway

PayPal is a globally recognized and secure online payment service allowing customers to pay quickly without sharing financial information with the merchant.

  • How it works: Upon selecting PayPal at checkout, you will be automatically redirected to the secure PayPal portal to complete your purchase.
  • Supported accounts: You can complete the transaction using your existing PayPal balance or linked international credit/debit cards.
  • Billing Currency: Transactions are processed based on the final total order value displayed at checkout.

1.2. OnePAY Gateway (Credit / ATM Card / QR Code)

OnePAY is a leading licensed payment gateway in Vietnam, providing a high-level security infrastructure for domestic and international cards.

  • Supported Payment Options via OnePAY:

    • International Credit / Debit Cards: VISA, MasterCard, JCB, American Express, UnionPay.

    • Domestic ATM Cards & Internet Banking: Issued by over 40 commercial banks in Vietnam.

    • VietQR / Mobile Banking QR Code: Scan and pay instantly using any compatible banking app or e-wallet supporting VietQR.

  • How it works: Upon selecting OnePAY, you will be redirected to OnePAY’s encrypted checkout page. Follow the instructions on screen to enter your card details or scan the QR code to authorize the payment.

2. Transaction security & data privacy

We prioritize the security of your payment credentials above all:

  • Data Encryption: All payment requests are transmitted via High-grade SSL/TLS (Secure Sockets Layer) encryption protocol to prevent data tampering or interception.
  • No Storage of Card Information: bupbes.com does NOT collect, store, or log any sensitive card numbers, CVV/CVC verification codes, or banking credentials on our web servers. All payment processing is directly executed through PCI-DSS Level 1 compliant payment partners (PayPal & OnePAY).
  • Two-Factor / 3D-Secure Authentication: Transactions processed through VISA, MasterCard, or JCB feature 3D-Secure authorization (OTP verification sent to your mobile phone) issued by your bank.

3. Order processing & confirmation

  • Pricing & Currency: Prices listed on the website are shown in the applicable currency during checkout and are inclusive of applicable taxes unless stated otherwise.
  • Order Confirmation: Once your transaction is successful, an automated confirmation email and order summary will be dispatched immediately to your registered email address.
  • Payment Failure: In the event of an unsuccessful transaction, please verify your account balance, card limit, internet connection, or contact your card issuing bank for assistance.

4. Refund & cancellation terms

If an order is cancelled or a return is granted under our Return and Exchange Policy, refunds will be processed as follows:

  • Refund Route: Refunds will be credited back to the original payment method used during checkout (PayPal account or card/bank account via OnePAY).
  • Processing Timeline:

    • PayPal: 1 – 3 business days.

    • Domestic ATM Cards / QR Code: 3 – 7 business days.

    • International Credit/Debit Cards: 7 – 15 business days (depending on the billing cycle of your card issuer).

5. Customer support & inquiry

If you experience any issues during the checkout process or have questions regarding billing and invoices, please contact us:

Website: https://bupbes.com/

For customer service, please email contact@bupbes.com 

For wholesale inquiries, please email wholesales@bupbes.com