BUPBES.COM WELCOMES BOTH DOMESTIC AND INTERNATIONAL CUSTOMERS. WHEREVER YOU ARE, WE ARE HERE TO SERVE YOU.

FOR THE MOST PERSONALIZED ASSISTANCE, FEEL FREE TO REACH OUT TO US VIA INSTAGRAM AT @BUP_BES.

PRICES ON OUR WEBSITE ARE DISPLAYED IN YOUR LOCAL CURRENCY FOR YOUR CONVENIENCE. HOWEVER, ALL TRANSACTIONS ARE PROCESSED IN USD AT CHECKOUT.

FOR INTERNATIONAL ORDERS, CANCELLATION REQUESTS ARE ACCEPTED WITHIN 24 HOURS OF PURCHASE. AFTER THIS PERIOD, ORDERS WILL HAVE ENTERED PROCESSING AND WE ARE UNABLE TO MAKE CHANGES.

FOR FURTHER ASSISTANCE, PLEASE CONTACT US AT CONTACT@BUPBES.COM.

A CONFIRMATION EMAIL IS SENT IMMEDIATELY AFTER PURCHASE. PLEASE CHECK YOUR SPAM OR JUNK FOLDER, AND VERIFY THAT THE EMAIL ADDRESS ENTERED AT CHECKOUT IS CORRECT.

IF YOU STILL HAVE NOT RECEIVED IT, CONTACT US AT CONTACT@BUPBES.COM — OUR TEAM WILL BE HAPPY TO ASSIST.

WE SHIP WORLDWIDE, DIRECTLY FROM OUR WAREHOUSE IN VIETNAM.

FOR CUSTOMERS IN VIETNAM:
ORDERS ARE TYPICALLY PROCESSED WITHIN 1–3 BUSINESS DAYS. IN MOST CASES, YOUR ORDER WILL BE DISPATCHED THE FOLLOWING BUSINESS DAY AFTER PLACEMENT.

FOR INTERNATIONAL CUSTOMERS:
PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR ORDER PROCESSING BEFORE DISPATCH. ONCE SHIPPED, A CONFIRMATION EMAIL AND TRACKING NUMBER WILL BE PROVIDED WITHIN 1–3 BUSINESS DAYS.

ESTIMATED DELIVERY TIMES BY REGION:

• VIETNAM: 1–3 BUSINESS DAYS
  
• USA, CANADA: 5–8 BUSINESS DAYS
  
• KOREA, UK, AUSTRIA, BELGIUM, DENMARK, FRANCE, GERMANY, NETHERLAND, SPAIN, SWEDEN, ITALY: 5–7 BUSINESS DAYS
  
• CHINA: 3–7 BUSINESS DAYS
  
• THAILAND: 6–10 BUSINESS DAYS
  
• SINGAPORE, HONG KONG, MACAU: 2–3 BUSINESS DAYS
  
• JAPAN, MALAYSIA, INDONESIA, PHILIPPINES, BRUNEI, TAIWAN, CAMBODIA: 3–5 BUSINESS DAYS
  
• UAE, QATAR, SAUDI ARABIA (SA): 3–5 BUSINESS DAYS
  
• AUSTRALIA, NEW ZEALAND: 7–9 BUSINESS DAYS
  
• CZECH, FINLAND, POLAND, SLOVAKIA, BULGARIA, HUNGARY, IRELAND, LUXEMBOURG, SLOVENIA, LATVIA, PORTUGAL, ESTONIA, CROATIA: 16–18 BUSINESS DAYS
  
• OTHERS: 6–10 BUSINESS DAYS

PLEASE NOTE THAT DELAYS MAY OCCUR DUE TO INCORRECT ADDRESS, WEATHER CONDITIONS, OR PUBLIC HOLIDAYS. DURING SALE PERIODS, ADDITIONAL PROCESSING TIME MAY BE REQUIRED.

PRE-ORDER PIECES AT BUPBES ARE CRAFTED TO ORDER. DEPENDING ON THE COMPLEXITY OF THE DESIGN, PRODUCTION MAY REQUIRE BETWEEN 15 TO 30 BUSINESS DAYS PRIOR TO SHIPMENT.

ONCE YOUR ORDER IS READY, YOU WILL BE NOTIFIED AND SHIPPING WILL BE ARRANGED ACCORDINGLY. PLEASE NOTE THAT PRODUCTION TIME IS SEPARATE FROM SHIPPING TIME.

FOR THE MOST ACCURATE PRODUCTION TIMELINE, PLEASE DON'T HESITATE TO REACH OUT TO US VIA INSTAGRAM @BUP_BES OR AT CONTACT@BUPBES.COM.

IMPORT DUTIES MAY BE ASSESSED BY YOUR LOCAL CUSTOMS AUTHORITY UPON ARRIVAL. AS REGULATIONS AND FEES VARY BY COUNTRY, WE RECOMMEND REVIEWING YOUR LOCAL IMPORT POLICIES PRIOR TO PLACING AN ORDER.

PLEASE NOTE THAT IF A PACKAGE IS REFUSED DUE TO UNPAID CUSTOMS FEES, THE ORDER WILL NOT BE ELIGIBLE FOR A REFUND.

WE DO NOT ACCEPT RETURNS, EXCHANGES, OR REFUNDS IN THE FOLLOWING CIRCUMSTANCES:

• THE CUSTOMER SELECTED AN INCORRECT SIZE.
• THE ITEM DOES NOT SUIT THE CUSTOMER'S BODY SHAPE OR PERSONAL PREFERENCE.
• THE CUSTOMER HAS CHANGED THEIR MIND AFTER RECEIVING THE ORDER.

TO ENSURE THE BEST FIT, WE RECOMMEND:

• CONSULTING OUR SIZE GUIDE CAREFULLY BEFORE PLACING YOUR ORDER.
• REACHING OUT TO OUR TEAM FOR PERSONALIZED SIZING ADVICE PRIOR TO PURCHASE.

FOR ASSISTANCE, CONTACT US VIA:

• INSTAGRAM: @BUP_BES
• EMAIL: CONTACT@BUPBES.COM

CAN I EXCHANGE MY ORDER? (VIETNAM ONLY)

EXCHANGES ARE AVAILABLE FOR CUSTOMERS IN VIETNAM, SUBJECT TO THE FOLLOWING CONDITIONS:

ELIGIBILITY:

• AN UNBOXING VIDEO MUST BE RECORDED UPON RECEIPT, CLEARLY SHOWING THE CONDITION OF THE PACKAGING AND ALL ITEMS INSIDE.
• THE EXCHANGE REQUEST MUST BE SUBMITTED WITHIN 3 DAYS OF DELIVERY.
• ALL ORIGINAL TAGS, LABELS, ACCESSORIES, AND PACKAGING MUST BE KEPT INTACT UNTIL THE EXCHANGE IS FULLY PROCESSED.

EXCHANGE TERMS:

• ITEMS MAY BE EXCHANGED FOR PRODUCTS OF EQUAL OR GREATER VALUE.
• IF THE NEW ITEM IS OF HIGHER VALUE, THE DIFFERENCE MUST BE PAID BY THE CUSTOMER.
• IF THE NEW ITEM IS OF LESSER VALUE, THE DIFFERENCE WILL NOT BE REFUNDED IN ANY FORM.
• SHIPPING COSTS INCURRED DURING THE EXCHANGE PROCESS ARE THE CUSTOMER'S RESPONSIBILITY.
• ALL EXCHANGES ARE SUBJECT TO VERIFICATION AND APPROVAL BY BUPBES BEFORE BEING PROCESSED.

EXCHANGES ARE NOT AVAILABLE FOR INTERNATIONAL ORDERS.

BUPBES ACCEPTS RETURN AND REFUND REQUESTS EXCLUSIVELY IN THE FOLLOWING CASES:

• THE ITEM RECEIVED HAS A MANUFACTURING DEFECT.
• THE ITEM RECEIVED DOES NOT MATCH THE ORIGINAL ORDER.

CONDITIONS FOR ELIGIBILITY:

• AN UNBOXING VIDEO MUST BE RECORDED UPON RECEIPT, CLEARLY SHOWING THE CONDITION OF THE PACKAGING AND ALL ITEMS INSIDE.
• THE REQUEST MUST BE SUBMITTED WITHIN 3 DAYS OF DELIVERY.
• ALL ORIGINAL TAGS, LABELS, ACCESSORIES, AND PACKAGING MUST BE KEPT INTACT UNTIL THE CLAIM IS FULLY RESOLVED.