Legal Notices

Shipping & Delivery Policy

Welcome to bupbes.com. This policy outlines how we process, ship and deliver your order, including our shipping services, delivery times by destination, import duties, and what happens if a parcel cannot be delivered. By placing an order on our website, you agree to the terms below.

I. ORDER PROCESSING

Order processing times

For customers in Vietnam (Domestic): Orders are typically processed within 1–3 business days. In most cases, orders are dispatched on the following business day after placement.
For international customers: Please allow up to 7 business days for order processing prior to dispatch. Once shipped, a confirmation email containing a tracking number will be provided within 1–3 business days.

Pre-order items

Pre-order pieces at Bupbes are custom-crafted to order.

Depending on the complexity of the design, production requires between 15 to 30 business days prior to shipment.
Once your pre-order item is ready, you will be notified, and shipping will be arranged accordingly.
Note: Production time is separate from transit/shipping time. For the most accurate production timeline, please contact us via Instagram @bup_bes or email contact@bupbes.com.

II. SHIPPING SERVICES

Depending on your destination, up to three shipping services are available. The services, delivery times and duty terms for your address are shown at checkout before payment.

Eco: Our most economical option, with longer transit times. No duties or taxes are payable on delivery. Eco deliveries do not require a signature, unless stated otherwise at checkout. Once the carrier confirms a parcel as delivered, claims for non-receipt cannot be accepted.
Standard (Recommended): Tracked delivery with a signature required on delivery. Whether duties and taxes are included depends on your destination (see the table below).
Express: Our fastest option for most destinations, delivered by DHL Express. Duties and taxes are not included unless stated otherwise in the table below.

III. ESTIMATED DELIVERY TIMES BY DESTINATION

Delivery times are counted in business days from the date of dispatch. Our most popular destinations are listed first. "—" means the service is not available for that destination.

Destination	Eco	Standard (Recommended)	Express
Vietnam (Domestic)	—	1–3 business days	—
Most popular destinations
United States	11–18 business days Duties included	5–8 business days Duties not included	3–5 business days Duties not included
United Kingdom	12–18 business days Duties included	5–7 business days Duties not included	3–5 business days Duties not included
Australia	—	7–9 business days No import duties	3–5 business days Duties not included
Canada	—	5–8 business days Duties not included	3–5 business days Duties not included
France	14–18 business days Duties included	5–7 business days Duties not included	3–5 business days Duties not included
South Korea	6–7 business days No import duties	3–4 business days No import duties	2–4 business days No import duties
Germany	14–18 business days Duties included	5–7 business days Duties not included	3–5 business days Duties not included
United Arab Emirates	—	3–5 business days Duties not included	5–7 business days Duties not included
Thailand	—	6–10 business days Duties not included	1–2 business days Duties not included
Italy	14–18 business days Duties included	5–7 business days Duties not included	3–5 business days Duties not included
Singapore	—	2–3 business days No import duties	1–2 business days No import duties
Asia
Bangladesh, Bhutan, Laos, Maldives, Myanmar, Nepal, Pakistan, Sri Lanka	—	5–7 business days Duties not included	3–5 business days Duties not included
Brunei, Indonesia, Philippines, Taiwan	—	3–5 business days Duties not included	2–3 business days Duties not included
Cambodia	—	3–5 business days Duties included	3–5 business days Duties not included
Hong Kong	—	2–3 business days No import duties	1–2 business days Duties not included
India	—	4–6 business days Duties not included	3–5 business days Duties not included
Japan	—	3–5 business days No import duties	2–3 business days No import duties
Macau	—	2–3 business days No import duties	2–3 business days No import duties
Malaysia	—	3–4 business days No import duties	1–2 business days No import duties
China	—	3–7 business days No import duties	—
Oceania
American Samoa, Fiji, Guam, New Caledonia, Palau, Samoa, Tonga, Tuvalu, Vanuatu	—	5–8 business days Duties not included	6–8 business days Duties not included
New Zealand	—	7–9 business days No import duties	3–5 business days Duties not included
Cook Islands, French Polynesia, Kiribati, Marshall Islands, Micronesia, Nauru, Niue, Northern Mariana Islands	—	5–8 business days Duties not included	—
Papua New Guinea, Timor-Leste	—	—	3–5 business days Duties not included
Europe
Austria, Denmark, Netherlands, Spain	14–18 business days Duties included	5–7 business days Duties not included	3–5 business days Duties not included
Czech Republic, Finland, Luxembourg	14–18 business days Duties included	16–18 business days Duties included	3–5 business days Duties not included
Estonia, Hungary, Latvia, Poland, Slovenia	14–18 business days Duties included	16–18 business days Duties included	5–7 business days Duties not included
Greece	14–18 business days Duties included	4–6 business days Duties not included	5–7 business days Duties not included
Jersey	14–18 business days Duties included	5–8 business days Duties not included	5–7 business days Duties not included
Switzerland	14–18 business days Duties included	4–6 business days Duties not included	3–5 business days Duties not included
Albania, Belarus, North Macedonia	—	5–8 business days Duties not included	5–7 business days Duties not included
Andorra	—	6–8 business days Duties not included	5–7 business days Duties not included
Belgium, Sweden	—	5–7 business days Duties not included	3–5 business days Duties not included
Bulgaria, Croatia, Slovakia	—	16–18 business days Duties included	5–7 business days Duties not included
Iceland	—	4–6 business days Duties not included	6–8 business days Duties not included
Ireland, Portugal	—	16–18 business days Duties included	3–5 business days Duties not included
Liechtenstein, Malta, Monaco, Vatican City	—	4–6 business days Duties not included	3–5 business days Duties not included
Lithuania, Montenegro, Norway, Romania, San Marino, Serbia	—	4–6 business days Duties not included	5–7 business days Duties not included
Ukraine	—	5–8 business days Duties not included	6–8 business days Duties not included
Bosnia and Herzegovina	—	—	5–7 business days Duties not included
Canary Islands, Faroe Islands, Gibraltar, Guernsey, Kosovo, Moldova	—	5–8 business days Duties not included	—
Cyprus	—	6–8 business days Duties not included	5–7 business days Duties not included
North America
Alaska, Hawaii, Mexico	—	5–8 business days Duties not included	3–5 business days Duties not included
Greenland	—	5–8 business days Duties not included	6–8 business days Duties not included
Middle East & Caucasus
Georgia, Turkey	14–18 business days Duties included	4–6 business days Duties not included	6–8 business days Duties not included
Armenia, Azerbaijan, Bahrain, Jordan, Kuwait, Oman	—	5–8 business days Duties not included	5–7 business days Duties not included
Egypt, Israel, Lebanon	—	5–8 business days Duties not included	6–8 business days Duties not included
Qatar, Saudi Arabia	—	3–5 business days Duties not included	5–7 business days Duties not included
Central Asia
Kazakhstan	—	5–8 business days Duties not included	5–7 business days Duties not included
Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan	—	5–8 business days Duties not included	6–8 business days Duties not included
Latin America
Bolivia, Brazil, Chile, Ecuador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela	—	6–8 business days Duties not included	6–8 business days Duties not included
Argentina, Belize, Colombia, El Salvador	—	6–8 business days Duties not included	—
Costa Rica	—	—	6–8 business days Duties not included
Falkland Islands, French Guiana, Guyana, Suriname	—	5–8 business days Duties not included	—
Caribbean
Bahamas, British Virgin Islands, Dominica, Dominican Republic, Haiti, Jamaica, Puerto Rico, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, U.S. Virgin Islands	—	5–8 business days Duties not included	6–8 business days Duties not included
Anguilla, Aruba, Barbados, Bermuda, Caribbean Netherlands, Cayman Islands, Curaçao, Grenada, Guadeloupe, Martinique, Montserrat, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Sint Maarten	—	5–8 business days Duties not included	—
Africa
Algeria, Angola, Ethiopia, Ghana, Guinea, Kenya, Madagascar, Malawi, Morocco, Nigeria, Senegal, South Africa, São Tomé and Príncipe, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe	—	5–8 business days Duties not included	6–8 business days Duties not included
Benin, Botswana, Burkina Faso, Cameroon, Cape Verde, Chad, Comoros, Djibouti, Equatorial Guinea, Eswatini, Gabon, Gambia, Guinea-Bissau, Lesotho, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Rwanda, Réunion, Saint Helena, Seychelles	—	5–8 business days Duties not included	—

Shipping disclaimer: Delays may occasionally occur due to incorrect shipping addresses, customs clearance checks, extreme weather conditions, carrier delays, or public holidays. Additional processing time may be required during seasonal sales or promotion periods.

IV. IMPORT DUTIES & CUSTOMS FEES

Duties & taxes are paid by the recipient unless included in your shipping method.

Import duties, taxes, and customs handling fees may be assessed by your local customs authority upon arrival. As regulations and fees vary by country, we recommend reviewing your local import policies prior to placing an order.

Important notice: If a package is refused or abandoned by the recipient due to unpaid customs fees, the order will not be eligible for a refund. Refused or abandoned parcels are disposed of by the carrier in the destination country and will not be returned or re-shipped.

V. DELIVERY ATTEMPTS & UNCOLLECTED PARCELS

Failed delivery attempts

If the carrier is unable to deliver your parcel after three attempts, the parcel will be transferred to the carrier's local collection point and held there for 5 days.

Pickup points

If you choose to collect your parcel from a carrier pickup point, the parcel will be held there for 5 days from its arrival.

Holding period

In addition to the carrier's notifications, we will email you a reminder to collect your parcel during the holding period.
If you are unable to collect your parcel within 5 days, please contact the carrier or email us at contact@bupbes.com before the holding period ends with the date you expect to collect it. In this case, the carrier may hold the parcel for longer.
Parcels that are not collected within the holding period, where no collection date has been arranged, will be disposed of by the carrier in the destination country. These orders are not eligible for a refund or claim.

VI. INCORRECT OR INCOMPLETE ADDRESSES

Please make sure your shipping address is complete and accurate, including the building, floor and apartment number where applicable.

Minor errors within the same city (such as an incorrect house number or street name): we will arrange delivery to your correct address free of charge.
A different state, province or city, or a remote location: additional carrier fees may apply, and we will contact you before proceeding. Depending on the carrier's rules, it may not be possible to change the address. In that case, the parcel will be cancelled by the carrier and the order will not be eligible for a refund or claim.
Seriously incorrect addresses: the parcel may be held at the carrier's warehouse as unclaimed. The carrier and Bupbes will keep contacting you so that you can collect it. If the parcel remains unclaimed, it may be lost or disposed of, and the order will not be eligible for a refund or claim.

VII. CONTACT INFORMATION

For any questions, claims, or inquiries, please contact us at contact@bupbes.com.

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