UNDER WHAT CIRCUMSTANCES CAN I RECEIVE A REFUND?
Only items with manufacturing defects or incorrect items purchased directly from bupbes.com are eligible for a return or refund.
To process a return, customers must record an unboxing video at the time of receiving the package as proof of the product’s condition.
We are unable to process any return or refund requests without an unboxing video.
Customers must also notify us of any issues within 3 days of receiving the order.
Unfortunately, we cannot accommodate any requests made after this timeframe.

CAN I CANCEL MY ORDER?
We accept cancellation requests within 24 hours of purchase.
Unfortunately, any requests made after this timeframe will no longer be eligible for cancellation.

CAN I RETURN OR EXCHANGE MY ORDER IF IT DOESN’T FIT?
We do not accept refunds or returns for items that do not fit.
Please review the size guide carefully and feel free to contact our customer service team before placing your order.
To avoid any confusion or mistakes, we encourage customers to reach out to our support team at contact@bupbes.comfor sizing advice prior to purchase.