FREQUENTLY ASKED QUESTIONS
ORDERS & PAYMENT
WHICH CUSTOMERS DOES THIS WEBSITE AIM FOR? BUPBES'S WEBSITE IS CREATED FOR OUR INTERNATIONAL CUSTOMERS. FOR OUR VIETNAMESE CUSTOMERS, OUR STAFF WILL ASSIST YOU VIA OUR OFFICIAL INSTAGRAM PAGE. PLEASE SEND US A DIRECT MESSAGE ON INSTAGRAM: @BUP_BES
WHICH PAYMENT METHOD AND WHICH CURRENCY DO I USE? ALL PRICES ARE LISTED IN USD.
CAN I CANCEL MY ORDER? WE ACCEPT CANCELLATION REQUESTS WITHIN 24 HOURS OF PURCHASE. UNFORTUNATELY, ANY REQUESTS MADE AFTER THIS TIMEFRAME WILL NO LONGER BE ELIGIBLE FOR CANCELLATION.
I DIDN'T RECEIVE A CONFIRMATION EMAIL. WHAT SHOULD I DO? A CONFIRMATION EMAIL IS TYPICALLY SENT IMMEDIATELY AFTER YOUR PURCHASE TO THE EMAIL ADDRESS PROVIDED. PLEASE CHECK YOUR SPAM OR JUNK FOLDER, AS THE MESSAGE MAY HAVE BEEN FILTERED THERE. ALSO, KINDLY VERIFY THAT THE EMAIL ADDRESS ENTERED AT CHECKOUT WAS CORRECT. IF YOU STILL HAVE NOT RECEIVED THE CONFIRMATION, PLEASE CONTACT US AT CONTACT@BUPBES.COM AND OUR SUPPORT TEAM WILL BE HAPPY TO ASSIST YOU.
SHIPPING & CUSTOMS
TAXES & CUSTOMS FEES THE PRICE OF OUR PRODUCTS IS LISTED IN USD. YOU MAY BE CHARGED IMPORT DUTIES BY YOUR LOCAL CUSTOMS AUTHORITY WHEN YOUR PACKAGE ARRIVES IN YOUR COUNTRY. RATES VARY DEPENDING ON THE VALUE OF THE GOODS, THEIR MATERIALS, AND COUNTRY OF ORIGIN. EACH COUNTRY HAS DIFFERENT REGULATIONS, SO WE ARE UNABLE TO CONFIRM THE EXACT AMOUNT, AS DUTIES ARE DETERMINED BY LOCAL CUSTOMS OFFICIALS UPON IMPORT.
YOU MAY NOT ALWAYS BE REQUIRED TO PAY DUTIES, BUT WE STRONGLY RECOMMEND CHECKING YOUR COUNTRY'S IMPORT POLICIES IN ADVANCE TO AVOID UNEXPECTED CHARGES.
NOTE: IF YOU REFUSE TO PAY CUSTOMS OR IMPORT DUTIES AND REJECT THE PACKAGE, YOUR ORDER WILL NOT BE REFUNDED.
RETURNS & REFUNDS
UNDER WHAT CIRCUMSTANCES CAN I RECEIVE A REFUND? ONLY ITEMS WITH MANUFACTURING DEFECTS OR INCORRECT ITEMS PURCHASED DIRECTLY FROM BUPBES.COM ARE ELIGIBLE FOR A RETURN OR REFUND.
TO PROCESS A RETURN, CUSTOMERS MUST RECORD AN UNBOXING VIDEO AT THE TIME OF RECEIVING THE PACKAGE AS PROOF OF THE PRODUCT'S CONDITION. WE ARE UNABLE TO PROCESS ANY RETURN OR REFUND REQUESTS WITHOUT AN UNBOXING VIDEO.
CUSTOMERS MUST ALSO NOTIFY US OF ANY ISSUES WITHIN 3 DAYS OF RECEIVING THE ORDER. UNFORTUNATELY, WE CANNOT ACCOMMODATE ANY REQUESTS MADE AFTER THIS TIMEFRAME.
CAN I RETURN OR EXCHANGE MY ORDER IF IT DOESN'T FIT? WE DO NOT ACCEPT REFUNDS OR RETURNS FOR ITEMS THAT DO NOT FIT. PLEASE REVIEW THE SIZE GUIDE CAREFULLY AND FEEL FREE TO CONTACT OUR CUSTOMER SERVICE TEAM BEFORE PLACING YOUR ORDER. TO AVOID ANY CONFUSION OR MISTAKES, WE ENCOURAGE CUSTOMERS TO REACH OUT TO OUR SUPPORT TEAM AT CONTACT@BUPBES.COM FOR SIZING ADVICE PRIOR TO PURCHASE.